Frequently asked questions
What exactly comes in the 14-Day Mini Trial Kit?
You get six travel-sized clinical formulas from our Complete Anti-Aging Regimen — the same dermatologist-developed actives we use in our full-sized system. Nothing watered down, nothing “sample grade.” It’s a complete AM/PM routine designed to show real results within 7–14 days.
Will this actually last me the full 14 days?
Yes. Each bottle is portioned to support approximately two weeks of consistent use, following the recommended AM/PM routine.
Is the Trial Kit enough to see real results?
Absolutely! The system is designed to show early improvements like smoother texture, better hydration, and more even tone within 7–14 days.
The full transformation continues when you move to the complete regimen.
What skin types is the Trial Kit best for?
This Trial Kit is designed for dry and normal skin, but if your skin leans oilier or you’re prone to congestion, you can still absolutely order the kit.
We simply recommend adding the Blemish Control AHA 20% and using it at night instead of the Night Serum (AHA 20%). It gives oily and breakout-prone skin a bit more targeted support.
We’re also working on a dedicated travel-sized Trial Kit for oily skin, so you’ll have a perfect fit coming soon.
How does the subscription work?
Your first full-size Complete Regimen ships only after your 14-day trial is finished. This gives you plenty of time to see real results before anything else is sent.
If you stay subscribed, you’ll receive the complete system at the discounted subscriber price, and every shipment includes free shipping.
You’re always in control: you can cancel anytime, pause your subscription if you need to, or skip a shipment whenever you want.
Nothing moves forward unless it feels right for you.
Can I cancel before my first full-sized refill ships?
Yes. You can cancel anytime before your refill date. No fees, no hoops to jump through.
Can I pause, skip, or delay a shipment?
Absolutely. You can pause, skip, or move your shipment to a later date whenever you need more time.
Skipping a delivery takes only a moment and helps you stay perfectly stocked without feeling overwhelmed.
Will I receive a reminder before my subscription renew?
Yes. We always send a reminder email before your next order processes.
This gives you plenty of time to make changes, skip, or cancel if needed.
Can I update my payment method or shipping address?
Yes. You can update your card information, billing details, or shipping address at any time directly from your D’Lumiere account.
Any updates made before your next renewal will apply to your upcoming shipment.
Can I return or exchange a subscription order?
Yes. All subscription orders are covered by our 30-day money-back guarantee.
If something is not working for your skin, our support team is here to help, whether you need a refund, a replacement, or guidance on choosing the right product.
What if I don’t love my results?
Every order is protected by our 30-Day Money-Back Guarantee.
If the products don’t work for your skin, you get a full refund.
Do I have to subscribe to try the kit?
No. You can order the kit as a one-time purchase for $97, but it does not include the subscription discount or free shipping.
Are the products safe for sensitive skin?
Yes. The system is built around clinically active ingredients balanced with DN-Age® Cassia Alata leaf extract, hydrating complexes, and barrier-supportive ingredients.
Most users with sensitive or reactive skin tolerate it extremely well.
Can I use these products while pregnant or breastfeeding?
You should avoid Vitamin A (Retinyl Palmitate) while pregnant or breastfeeding.
This means skipping the Age Defence Cream (Vitamin A 1%) until cleared by your healthcare provider.
The rest of the regimen is generally well-tolerated, but always confirm with your doctor.
Are your products really developed by dermatologists?
Yes. Every formula in the D’Lumiere range was developed by Australian dermatologists with decades of clinical experience.
The products are designed to perform at a professional level while still feeling soothing and non-irritating. It is science-led skincare created with comfort in mind.
Where are D’Lumiere products made?
All D’Lumiere formulas are made in Australia under strict quality and safety standards.
Our manufacturing partners follow rigorous dermatological and stability testing protocols to ensure every bottle performs exactly as intended: effective, safe, and consistently reliable.
Why does the brand focus on high-strength active ingredients?
Because your skin deserves ingredients that actually create change.
We use proven concentrations of Vitamin C, Niacinamide, AHA, and Vitamin A so you can see improvements in texture, tone, firmness, and clarity.
At the same time, each formula is balanced with hydrating and soothing ingredients so it stays gentle and comfortable to use.
Are D’Lumiere products suitable for all ages or just mature skin?
They are suitable for anyone who wants clearer, brighter, firmer, healthier-looking skin.
Whether you are addressing early signs of aging or more advanced concerns, the formulas are designed to support skin at every stage.
It is never too early or too late to take care of your skin with ingredients that work.
Is D’Lumiere cruelty-free?
Yes. D’Lumiere is fully cruelty-free. We do not test on animals at any stage of development or production, and we work only with partners who follow the same commitment.